TERMS OF SERVICE

Last Updated: January 2026

Welcome to Noctelle Threads. By accessing our website and placing an order, you agree to the following Terms of Service.

1. General

Noctelle Threads reserves the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.

By using our website, you confirm that you are at least the age of majority in your country or have permission from a parent or guardian to make purchases.

2. Products

We make every effort to accurately display our products, colours, and details. However, due to screen settings, lighting, and manufacturing variations, slight differences may occur between images and the final product received.

All product descriptions, pricing, and availability are subject to change without notice.

3. Orders

We reserve the right to refuse, cancel, or limit any order at our sole discretion.

Orders cannot always be modified after being placed. Customers should ensure all shipping information is accurate before checkout.

4. Shipping

Orders are processed and shipped as quickly as possible.

Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other circumstances outside of our control.

Noctelle Threads is not responsible for delays caused by shipping carriers, customs authorities, or incorrect information provided by customers.

5. Lost, Delayed, or Returned Packages

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned due to an incorrect address, failure to collect the parcel, refusal of delivery, or failure to respond to customs requests, additional shipping fees may apply before reshipment.

6. Customs & Import Duties

International customers may be required to pay customs duties, taxes, import fees, or handling charges imposed by their country.

These charges are the responsibility of the customer and are not included within the purchase price.

7. Returns & Refunds

We offer a 3-day return period from the date of delivery.

Items must be:

• Unworn

• Unwashed

• In original condition

• NON-Intimate

• Free from damage caused after delivery

Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.

For quality-related defects verified by our team, customers may be eligible for:

• A replacement item

• A reshipment

• A full refund

Sizing issues, fit preferences, or change-of-mind purchases may not qualify for a full refund where accurate sizing information was provided prior to purchase.

8. Defective Items

If you believe an item is defective, please contact us within 15 days of delivery and provide clear photographs showing the issue.

Once reviewed and confirmed, we will provide an appropriate resolution.

9. Chargebacks & Payment Disputes

Customers agree to contact Noctelle Threads directly before initiating a payment dispute or chargeback.

We reserve the right to provide order records, delivery confirmations, communications, and other supporting documentation to payment providers during dispute investigations.

10. Intellectual Property

All website content, branding, logos, graphics, product descriptions, and images remain the property of Noctelle Threads and may not be copied, reproduced, or used without written permission.

11. Limitation of Liability

To the fullest extent permitted by law, Noctelle Threads shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products or services.

12. Contact

For any questions regarding these Terms of Service, please contact:

Support Email: noctellethreads@gmail.com

Noctelle Threads ✦